HEXACARE ("we", "us") operates hexacares.com ("Website"). By placing an order through this Website, you agree to the terms outlined below. These terms are designed to ensure transparency and set clear expectations for both parties.

1. General

All orders are subject to stock availability. While we strive to maintain accurate inventory, occasional discrepancies may occur.

If an item is unavailable at the time of purchase:

• We will fulfill the available items
• Contact you regarding the backordered product
• Offer the option to wait for restock or receive a refund

2. Shipping Costs

• Shipping costs are calculated at checkout based on product weight, dimensions, and destination
• Shipping charges are included in the final order total
• Free Shipping is available within the United States of America

3. Returns Policy

3.1 Returns Due to Dissatisfaction

We accept returns for first-time purchases under the following conditions:

• Return request must be made within 30 days of delivery
• Product must be unused, unopened, and in original packaging
• Item must be in resellable condition

Return Process:

• Email us to initiate a return request
• Our logistics team will arrange pickup within 2–3 business days
• Product will be inspected upon receipt

Refund Details:

• Approved returns will be issued as store credit
• Return shipping cost will be deducted from the refund
• Original shipping cost is non-refundable

3.2 Warranty Returns

We honor valid warranty claims submitted within 30 days of delivery.

Once approved (within 7 days of receiving the product), you may choose:

• Refund to original payment method
• Store credit
• Replacement product (subject to availability)

4. Delivery Terms

4.1 Domestic Shipping (USA)

Estimated delivery: 4–8 business days

4.2 International Shipping

Estimated delivery: 4–28 business days

4.3 Dispatch Time

Orders are dispatched within 2–3 business days after payment.

• Warehouse operates Monday–Friday
• Closed on national holidays

4.4 Change of Delivery Address

Address changes can be made before dispatch only.

4.5 P.O. Box Shipping

We ship to P.O. Boxes via postal services only (no courier delivery).

4.6 Military Address Shipping

We ship to military addresses using USPS only.

4.7 Out of Stock Items

Orders containing out-of-stock items will be held until all items are available.

4.8 Delivery Delays

If your order exceeds the estimated delivery time, please contact us for assistance.

5. Tracking

Once your order is dispatched, you will receive a tracking link via email to monitor shipment progress.

6. Damaged Parcels

If your parcel arrives damaged:

• Reject the delivery if possible
• Or contact customer support immediately with proof

7. Duties & Taxes

7.1 Sales Tax

Sales tax is included in product prices where applicable.

7.2 Import Duties & Taxes

• International orders may incur customs duties and taxes
• These charges are the customer’s responsibility

8. Cancellations

• Orders can be canceled before dispatch
• If already shipped, refer to the return policy

9. Insurance

All parcels are insured for loss or damage.

9.1 Damaged in Transit

Refund or replacement will be issued after courier investigation.

9.2 Lost in Transit

Refund or replacement will be processed once the courier confirms loss.

10. Customer Support

For all inquiries, contact us at:
📧 info@hexacares.com