Privacy Policy
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email Marketing:
With your permission, we may send you emails about our store, new products, and other updates.
Text Marketing:
With your permission, we may send you text messages about our store, new products, and other updates. These updates may include checkout reminders. Webhooks will be used to trigger the checkout reminders messaging system.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, we imply that you consent to our collecting and using it for that specific purpose only.
If we ask for your personal information for a secondary purpose, such as marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to decline.
How do I withdraw my consent?
If after opting in you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any time by contacting us at info@hexacares.com.
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
Payment
If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your transaction, after which it is deleted.
All direct payment gateways adhere to PCI-DSS standards as managed by the PCI Security Standards Council, a joint effort of brands such as Visa, Mastercard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more information, you may read Shopify’s Terms of Service or Privacy Statement.
SECTION 5 – THIRD-PARTY SERVICES
In general, third-party providers used by us will only collect, use, and disclose your information to the extent necessary to perform the services they provide.
However, certain providers such as payment gateways and transaction processors have their own privacy policies regarding the information we must provide to them for purchase-related transactions.
We recommend that you read their privacy policies to understand how your personal information will be handled.
Some providers may be located in or have facilities in different jurisdictions than you or us. If you proceed with a transaction involving such providers, your information may be subject to the laws of those jurisdictions.
For example, if you are in Canada and your payment is processed in the United States, your information may be subject to U.S. laws, including the Patriot Act.
Once you leave our website or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy or our Terms of Service.
Links
Links on our store may direct you to external websites. We are not responsible for their privacy practices and encourage you to read their policies.
SECTION 6 – SECURITY
We take reasonable precautions and follow industry best practices to protect your personal information from being lost, misused, accessed, disclosed, altered, or destroyed.
If you provide credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.
While no method of transmission over the Internet or electronic storage is completely secure, we comply with PCI-DSS requirements and implement additional industry standards.
SECTION 7 – COOKIES
We use cookies to enhance your experience. Below is a list of cookies we use:
- _session_id – Unique token, sessional, stores session information (referrer, landing page, etc.)
- _shopify_visit – No data held, persistent for 30 minutes, tracks number of visits
- _shopify_uniq – No data held, expires next day, counts visits by a single customer
- cart – Unique token, persistent for 2 weeks, stores cart contents
- _secure_session_id – Unique token, sessional
- storefront_digest – Unique token, indefinite, used for password-protected access
When you visit our website, log in, register, or open an email, cookies, ad beacons, and similar technologies may be used by our partners or vendors to associate these activities with information they or others have about you, including your email address.
We or our service providers may use this information to send communications and marketing.
You may opt out of this advertising by visiting:
https://app.retention.com/optout
More details can be found at:
https://retention.com/support/update-privacy-policy/
SECTION 8 – AGE OF CONSENT
By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for your minor dependents to use this site.
SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this policy at any time. Changes will take effect immediately upon posting on the website.
If material changes are made, we will notify you here so you are aware of:
- What information we collect
- How we use it
- Under what circumstances it may be disclosed
If our store is acquired or merged with another company, your information may be transferred to the new owners so we can continue providing our services.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or request more information, please contact our Privacy Compliance Officer at: